What it will do
- It will answer customers who ask where their delivery is, using the real tracking data.
- It will warn customers of any delay.
- It will open a case for each damage or dispute, with the supporting documents.
What you approve
- Any reply about a dispute.
- Any goodwill gesture.
What it never does
- Admitting liability.
- Promising compensation.
How it will work
- It readsDashdoc; Zendesk or Crisp
- It preparesIt will answer customers who ask where their delivery is, using the real tracking data.
- You approveAny reply about a dispute.
Its tools
- Dashdoc
- Zendesk or Crisp
It will connect to them through their official interfaces (APIs), depending on the plan you hold with each vendor.
At the slightest doubt, it hands over to you
Each agent has a written list of stop cases, agreed with you, and you can stop it at any time.
What will reach Kendu: figures only
The content of your emails, invoices and records will stay with you.
We will only see figures: agreement rate, counters, alerts and autonomy level.
The rules common to all our agents
Each agent is built and tuned for you, after the audit of your tools. Four autonomy levels, a trial period at autonomy level 0 where nothing is sent, and a log of every action. AI is not included in our prices: subscriptions and model usage (Claude, OpenAI…) are paid directly to the provider, or re-invoiced at cost price, with no margin. Each task will be given to the cheapest AI model that passes our quality trial, tested and dated. Everything is detailed on the AI agent team page; the method, supervision and data and security explain how these rules apply.
The other agents in the Transport and logistics industry
- Transport Documents agent: It will prepare your consignment notes and collect proofs of delivery before invoicing.
- Delivery Rounds agent: It will suggest the order of your deliveries according to addresses, time slots and vehicle capacity.
- Transport Invoicing agent: It will prepare your transport invoices from completed transports and proofs of delivery.
Sources
Accessed on 13 October 2026.