Online Orders and After-Sales Service agent

What it will do

It will draft replies to “where is my order?” questions, with the actual shipping status.
It will prepare return and exchange requests according to your written policy and the right of withdrawal.
It will flag blocked orders (payment pending, out of stock, lost parcel).

What you approve

Any refund.
Any goodwill gesture.
Any refusal of a return.
Order-tracking replies could move to autonomy level 2.

What it never does

Reimburse.
Refusing a return made within the legal withdrawal period.
Changing a price or a stock level.
Cancelling an order on its own.

How it will work

It readsShopify, WooCommerce or PrestaShop; Gmail, Microsoft 365, Zendesk or Crisp
It preparesIt will draft replies to “where is my order?” questions, with the actual shipping status.
You approveAny refund.

Its tools

Shopify, WooCommerce or PrestaShop
Gmail, Microsoft 365, Zendesk or Crisp

It will connect to them through their official interfaces (APIs), depending on the plan you hold with each vendor.

At the slightest doubt, it hands over to you

Each agent has a written list of stop cases, agreed with you, and you can stop it at any time.

What will reach Kendu: figures only

The content of your emails, invoices and records will stay with you.

Messages handled.
Replies accepted as they stand.
Returns prepared.
Stops on doubt.

The rules common to all our agents

Each agent is built and tuned for you, after the audit of your tools. Four autonomy levels, a trial period at autonomy level 0 where nothing is sent, and a log of every action. AI is not included in our prices: subscriptions and model usage (Claude, OpenAI…) are paid directly to the provider, or re-invoiced at cost price, with no margin. Each task will be given to the cheapest AI model that passes our quality trial, tested and dated. Everything is detailed on the AI agent team page; the method, supervision and data and security explain how these rules apply.

The other agents in the Support function

Emails and Support agent: It will sort your emails, manage tickets and prepare replies.
Writing and Simplification agent: It will write help pages for your customers and rewrite your texts so they are understood first time.

See the 64 agents · Agents by industry

Online Orders and After-Sales Service agentAI agent · Support · Specialised tier