Emails and Support agent, AI agent

What it will do

It will sort incoming emails (request, complaint, invoice, prospect, spam) and give them a priority.
It will create or update the ticket, then write a draft reply based on your FAQ, in a language agreed with you.
It will forward to the right colleague, explaining why, and chase overdue tickets.

What you approve

To begin with, every reply.
Later, with your written agreement, standard replies written in advance (acknowledgement of receipt, opening hours, order tracking) will be able to go out on their own.

What it never does

Make a commercial or contractual commitment (goodwill gesture, deadline, refund).
Reply to a threat of legal action or a request to exercise GDPR rights.
Keep the content of messages outside the ticket.

How it will work

It readsGmail; Microsoft 365 (shared mailboxes included); Zendesk or Crisp
It preparesIt will sort incoming emails (request, complaint, invoice, prospect, spam) and give them a priority.
You approveTo begin with, every reply.

Its tools

Gmail
Microsoft 365 (shared mailboxes included)
Zendesk or Crisp

It will connect to them through their official interfaces (APIs), depending on the plan you hold with each vendor.

At the slightest doubt, it hands over to you

Each agent has a written list of stop cases, agreed with you, and you can stop it at any time.

Among these cases

Serious complaint.
Threat of legal action.
Health data or other sensitive data.
Request for access to, correction of or erasure of personal data.
Language not agreed.
Doubt about the sender's identity.

What will reach Kendu: figures only

The content of your emails, invoices and records will stay with you.

Messages sorted.
Rate of reclassification by the team.
Drafts accepted as they are.
Stops on doubt.

The rules common to all our agents

Each agent is built and tuned for you, after the audit of your tools. Four autonomy levels, a trial period at autonomy level 0 where nothing is sent, and a log of every action. AI is not included in our prices: subscriptions and model usage (Claude, OpenAI…) are paid directly to the provider, or re-invoiced at cost price, with no margin. Each task will be given to the cheapest AI model that passes our quality trial, tested and dated. Everything is detailed on the AI agent team page; the method, supervision and data and security explain how these rules apply.

The other agents in the Support function

Online Orders and After-Sales Service agent: It will answer “where is my order?” and prepare returns and exchanges according to your policy.
Writing and Simplification agent: It will write help pages for your customers and rewrite your texts so they are understood first time.

See the 64 agents · Agents by industry

Emails and Support agentAI agent · Support · Simple tier